jade rubick

High trust and low trust organizations


Low trustHigh trust
Focus on accountability Focus on learning
Doesn’t require alignment or context Requires alignment and lots of context
Command and controlAutonomy and alignment
Scary to reveal problems, risk.Eager to explore problems, risks
Leaders get poor information.Leaders get good information.
Focus on commitments. Changes require lots of scrutiny and explanation.Focus on estimates, update as you get new information. Changes are inexpensive.
Low retentionHigh retention
Individual performanceTeam performance
Leaders focus on activitiesLeaders focus on outcomes
Functions blame each other for problemsFunctions (product, eng, design) work together, share problems
People that raise problems are criticizedPeople that raise problems are praised
People with a high tolerance for conflict speak up.People who can contribute speak up

Thank yous

Image by Lisa Caroselli from Pixabay

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