Why and how to do skip level 1-1s
I’d like to share a few things I’ve learned about conducting skip level 1-1s. What is a skip level 1-1? Skip level 1-1s are a way to sense…
Don't repeat incidents
Today, I’ll share the best organizational approach I’ve found to improving reliability. It is effective at organizations that focus on…
How to avoid being a bottleneck leader
If you’re doing an important job, you will end up being a bottleneck at some point. There is an art to disentangle yourself from doing…
