Don't repeat incidents
Today, I’ll share the best organizational approach I’ve found to improving reliability. It is effective at organizations that focus on…
How to avoid being a bottleneck leader
If you’re doing an important job, you will end up being a bottleneck at some point. There is an art to disentangle yourself from doing…
Organizational work and the second job
Organizational work is work that you do ON an organization, to make it more effective. Organizational work is a critical concept for leaders…
